BES Playbook

1.4 Play 4: Empower the User

One of the biggest benefits to using a Low-Code platform is the ability to rapidly implement changes to the system to meet the needs of its users’. This can be done by a functional SME acting in the “Citizen Developer” role. This level of end-user empowerment is necessary to fully realize the benefits of a Low-Code / No-Code platform. Security must understand that empowering the end-user to make these types of configuration changes will allow the system to be tailored to meet the needs of user community enabling them to better perform their jobs.

Checklist

  • Identify the Functional SME users early in the project
  • Work with Security team to define the “Citizen Developer” role and identify any potential concerns
  • Develop a plan to incorporate the Functional SME “Citizen Developers” into the design process early

Key Questions

  • Who are your primary users?
  • Are there functional SME’s available to act in the “Citizen Developer” role?
  • What level of training will be required? How will training be delivered to the end-users?
  • Are there any security concerns that need to be addressed?
  • How will system changes be tracked and tested?
  • Will Pre-Built templates be offered?
  • What visual (GUI) based development tools will be made available?
  • What level of customizations will the end user be allowed to make?
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